6 member touchpoints transformed by machine learning

first_imgThe artificial intelligence (AI) and machine learning sector is poised for explosive growth in the U.S. and worldwide.In fact, research from McKinsey has found 45 percent of all work activities globally potentially could be automated by adapting currently demonstrated technology – and some 80 percent of that could be implemented with existing machine learning capabilities.So what does this mean for credit unions, and how will machine learning impact – and improve – the member experience going forward?According to Phong Q. Rock, Sr. VP, corporate strategy and business development for Feedzai, more than any other technology, today’s machine learning solutions are able to transform the consumer experience for credit union members – across the entire member lifecycle.Here are six ways members stand to benefit: continue reading » 15SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more


Gen. Petraeus speaks on past leadership

first_imgGen David Petraeus said his tenure as commanding general in Iraq and director of the CIA included countless sleepless nights, catching a stray bullet in the chest and even a mountain bike race against former President George W. Bush.Gen. Ed. · David Petraeus, a USC Judge Widney Professor, talks to students on Tuesday about his experiences serving as commander general of the Iraq forces and CIA director. – Tom Queally | Daily TrojanPetraeus, a USC Judge Widney Professor, gave leadership advice and described his experience working in the upper echelon of government services in a lecture he gave in MDA 325, “Case Studies in Modern Leadership,” on Tuesday.The class, taught by Dan Schnur and Bill Simon, includes guest lectures by prominent figures in politics, business and the media.Petraeus spoke of how his experience as the commanding general in Iraq shaped his understanding of leadership, starting from the moment he was given the job.“I basically went to the White House for a meeting and came out with a new job,” Petraeus said of being appointed the commanding general of U.S. troops in Iraq by Bush.Though leading U.S. soldiers in Iraq was both grueling and emotionally draining, Petraeus said he counts the experience among his most valuable.“You cannot imagine anything more awesome on a good day, but there aren’t many good days. We had a few good days,” he said. “A good day was no casualties and also no Iraqi casualties.”Petraeus said the deaths of U.S. soldiers took an emotional toll on him even when he did not know them personally. He was also injured during his time in the military in what he called a “freak accident” when he was hit by a stray bullet shot by one of his own soldiers.The general also said that the complexity of his job made it especially draining. Petraeus envisioned the military working differently than previous operations. When a soldier asked him if he saw the World War II general Douglas MacArthur as a role model, Petraeus explained that his vision more closely aligned with Rudy Giuliani’s strategy as mayor of New York City.“I think of Rudy Giuliani trying to patch broken windows in New York. And that’s sort of the way we looked at it,” Petraeus said. “The idea is if you fix the broken window, it doesn’t turn into the derelict building that turns into the crack house that destroys the neighborhood. You have got to stop that early on.”His role in Iraq, Petraeus said, focused on more than traditional combat — U.S. troops were rebuilding communities, patching roads and repairing schools. He hoped their efforts could help Iraqi citizens feel more secure in their homes, and turn the tide of violence in the country.“There is nothing easy about it, but there is also no greater privilege,” he said of serving in the military.Petraeus’ string of positions spanned two presidencies: Bush’s and President Barack Obama’s. Asked to describe the differences between the two presidents, Petraeus called the comparison “apples and oranges.”He spoke highly of both presidents, praising Obama’s exhaustive decision-making process and Bush’s resolve in difficult situations. Petraeus has even gone mountain biking with Bush and said that even though he rode the president’s tail the whole ride, “the president always finishes first.”Petraeus said he admires both presidents for the difficulty of their job, noting that the wealth of factors both Bush and Obama had to consider complicated their decisions.“You can’t divorce the battlefield from Capitol Hill politics, coalition politics, the fiscal deficit,” he said. “You name it, there are factors that [the president] has to grapple with. In his decision-making equation, those are factors. In mine, they are informing, but not driving, factors.”Regardless of the industry or field, Petraeus said everyone from world leaders to CEOs to aspiring entrepreneurs has to focus on the “big ideas” in order to effect change.“If you don’t get big ideas right, you don’t get Facebook, you don’t get Google,” he said. “These are all built on big ideas. In Iraq, the surge that mattered most was the surge of ideas, not the surge of forces. Big ideas don’t hit you on the head like Newton’s apple if you stand under the right tree. Big ideas are hard.”The general also said he learned the value of cooperation in his positions of leadership, noting that “no one of us is smarter than all of us together.” In Iraq, when his team drafted the counter-insurgency manual for U.S. troops, Petraeus said the most effective meetings he had included journalists, intellectuals and experts in addition to military officers.Though he looked back on his career fondly, Petraeus also said his high-ranking positions showed him how lonely being a leader can be.“The truth is you don’t have anybody to talk to, actually … At the end of the day, there is one commander or one leader and that is you,” Petraeus said. “There are really no peers in those situations.”Editor’s note: This post has been updated.last_img read more


Men’s basketball: Frontcourt paves the way for Wisconsin’s win over Illini

first_imgWisconsin’s bench did not provide many points – or minutes – for the No. 5 Wisconsin men’s basketball team Sunday afternoon at the Kohl Center.But they, along with Wisconsin’s backcourt, weren’t always needed in Sunday’s 68-49 stomping of Illinois thanks to the efforts of the usual prolific trio of forwards Frank Kaminsky, Sam Dekker and Nigel Hayes, who once again dominated, sending the Badgers to their eighth straight win.The trio combined for 47 of Wisconsin’s 68 points, going 20-for-32 (62.5 percent) from the floor. In the first half, Kaminsky, Dekker and Hayes had 29 of the Badgers’ 32 points, missing just three of their 16 field goal attempts.Kaminsky led all scorers Sunday, dropping his ninth 20-point game of the season, with 23 points. It was the seven-footer’s sixth 20-point performance in the Big Ten this year. He also hauled in a game-high 11 rebounds for his conference-best 10th double double.Seventeen of Kaminsky’s 23 points came in the first half as he was 8 of 9 (88.9 percent) from the floor over the first twenty minutes of play. He finished the day 11 of 16 (68.8 percent) overall.“I thought Kaminsky was terrific,” Illinois head coach John Groce said. “I thought that he scored it at all three levels from the court. He made very difficult shots. He passed it well, obviously had a double double. I’ve watched him play a lot. I think he’s certainly one of the country’s best players, and today he played like it.”Despite his strong performance overall, and especially in the first half, Kaminsky didn’t score his first points of the second half until four minutes and eight seconds were left in the game. But during that stretch, Wisconsin never wavered and let the lead dip below 10 points for just seven seconds.“It just says that anybody can step up at any time,” Kaminsky said. “Sam [Dekker] had a stretch, Bronson [Koenig] had a stretch where he was scoring. Nigel [Hayes] had some big buckets, so it just goes to show that we can beat you in a lot of different ways.”Hayes finished second on the Badgers with 14 points, scoring 10 of those in the second half while Dekker finished the game with 10 points. Both players added four rebounds.Wisconsin was able to take advantage of some early Illinois fouls in the first half when 6-foot-7 forward Leron Black exited the game with two fouls, forcing the Illini to put a smaller lineup on the floor.Kaminsky rattled off six straight points once Black exited before Dekker and Hayes collectively scored six straight points.Dekker’s final two points of that stretch provided a huge spark for the Badgers toward the end of the first half when he stole the ball from Illinois and took it the other way for a dunk. It put the Badgers up by four, 26-22, and helped the Badgers finish the half on a 10-2 run. Dekker had three steals for the game.“I didn’t think I played very well on the offensive end, so I turned it around and tried to be aggressive defensively,” Dekker said. “And just try to cause some havoc a little bit, and I got a few good steals there in the first half and kind of got us sparked, and then Frank [Kaminsky] took it from there on the offensive end.”Ryan reacts to Hall of Fame nominationSaturday, Wisconsin head coach Bo Ryan was announced as a finalist for the Naismith Memorial Basketball Hall of Fame Class of 2015.Jason Chan/The Badger HeraldRyan’s collegiate coaching career spans five decades and includes stops at the University of Wisconsin-Platteville, UW-Milwaukee and Wisconsin. He’s amassed a 727-226 record (.763 winning percentage) in his career, winning four NCAA III championships at UW-Platteville in 1991, 1995, 1998 and 1999 in addition to one Final Four trip with the Badgers.“It would be a thank you to all the people that I’ve either played for, played with, all the administrators, all the faculty at all the schools where I were, and the players, obviously,” Ryan said on what it would mean to make the Hall of Fame.“I said ‘thanks for making this possible’ to any of the players or coaches or people that have responded to that announcement,” Ryan said as he became teary-eyed. “But, hey, if that would put a smile on the face of the 12th man that I had at Brookhaven Junior High School, Sun Valley [High School], Platteville, Milwaukee, Madison, I’d be pretty happy. I’d be real happy.”Ryan and the rest of the finalists – which includes current Kentucky head coach John Calipari, eight-time NBA All-Star Dikembe Mutumbo and three-time WNBA MVP Lisa Leslie, among others – will find out if they made it into the Hall of Fame Monday, April 6, at a press conference prior to the NCAA men’s championship game. A finalist needs 18 of 24 votes from the Honors Committee for election into the Hall of Fame.last_img read more